11th September 2024



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11th April 2024

Hello Andrew,

Just to let you know the order arrived all safe and sound and complete.

I would like to take this opportunity to thank you for the quality of your products and great service.

Kind Regards

John

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7th April 2024

Hello Andrew,

Just to pass my thanks on to all concerned with this order. It has been a pleasure dealing with J and J Stairparts; from my initial enquiry through to the speedy delivery and even the follow-up to ensure it had arrived. Thank you all for agreeing to undertake the work on a tight timescale too. All very much appreciated.
The vessel is MV Lord of the Highlands, operated by Hebridean Island Cruises Ltd.
As requested, here are some images of the section we installed, from the newel down. The vessel sails tomorrow, so we only just got it done in time!

Cheers,

Dougal

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4th April 2024

Good morning,

Just to let you know I have now completed refurbishing my staircase and we are delighted with the results.

We was so impressed with the quality of all parts but most of all your customer service was second to none in being helpful and polite.

Thank you

Ray Whitehead

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12th February 2024

Hello Andrew,

Just wanted to say a big thankyou to jandj for the stair handrail.

The packaging and delivery of the handrail was superb. Quality of the product excellent.

Would not hesitate to recommend jandj to anyone.

I've fitted the additional rail to provide extra support on the wall side of the stairs as we are both the wrong side of 75!!

Couple of pics attached.

Thanks again from two very satisfied customers.

Bill and Muriel

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11th February 2024

Dear J&J Stairparts

Thank you so much for your excellent service in sending my order so quickly. I am truly impressed. As I explained we need an additional Bannister to assist my wife’s recovery from her recent accident. Thank you so much for your help.

Best wishes

Thomas Evans

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7th February 2024

Dear Andrew and Team,

Just a big thank you and the team for providing such a fantastic, professional service to you all.

The level of quality of materials, customer service from end to end is second to none.
We are so grateful.

THANK YOU AGAIN

Best Wishes

Monique Thompson

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24th January 2024

My order arrived unexpectedly early on Monday, so I have been busy working with it since then as time permits. A very nice piece of oak with an excellent standard of finish and it complements our existing handrail very nicely - well, my wife approves, so that's the main thing!

I can honestly say that I have never received an online order before that has been so well packed - most impressed. Indeed even the length of pine (?) to which it was strapped appears too good to waste, so I'm trying now to think what I might make with it in due course :-)

Kind regards from a very satisfied customer

C Osment

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9th January 2024

Hi Andrew,

Thanks

Hasan Dalkiran

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5th January 2024

Hi Andrew,

We just received the special order handrail and it’s beautiful, we’re delighted with it.
I’ve never delt with a company that has responded so quickly to emails!
Your communication about our order was fabulous, you’ve been an absolute pleasure to work with.

Thank you again and have a lovely Christmas and new year

Andy and Angela

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2nd January 2024

Good morning Andrew.

I have recently completed a domestic staircase using oak components supplied by J&J Stair Parts. The quality of the components supplied was exceptional. Some of the larger parts were made to our own designs - using 3D CAD models - the manufacturing staff were able to work directly with our designs without issue. All components were delivered in good time and at appropriate prices for the quality and quantities required. I would recommend using this company to anyone and we fully intend to use their services in the future.

Regards

Ian Done

Cambrian Railway Engineering

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8th November 2023

Good afternoon Andrew,

Thank you for calling us this morning to check our order and subsequently amending it for us.
Such excellent customer service which is very much appreciated!

Kindest regards,

Vanessa

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2nd October 2023

1st class company from start to finish. I spoke with Karen at the first contact, explained what I wanted for my new stairs, oak newels, handrails and baserails with glass and she truly knew her stuff, told me how to get the least waste by correct measurements with some alterations that I needed to look the best. Karen is absolutely amazing, so polite and just there to help not sell. Due to some problems my end, John got involved and I have to say, even though these are owners I still received the same service and they are all 100% customer focused and just want us to be happy with the home changes we make with hard earned cash. Bottom line, this company and the people in it are the best to deal with so anyone needing anything they sell, you need to use J&J not just for quality products but for the overall start to finish service you will receive. Thank you so much to all of you

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8th March 2023

Just thought I’d send you a pic of my completed stairs...

Regards Dawn



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16th November 2022

Hi Karen,

Just showing you the finished article thanks for your help and excellent service

Regards Paul

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29th Aug 2022

Exceptional Service, with good communication.
I ordered by phone and email after looking at the guide on their website for measurements needed,
it was simple and delivery was when advised for my oak bannister with toughened glass and handrail.

All looks superb when our carpenter fitted it.

Good service, excellent product, thanks.

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28th June 2022

I am unable to fault J&J Stairparts, their service and quality is superb.

Karen in particular has been brilliant from start to finish.

We are extremely pleased with the result.

Phil



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5th June 2022

Hi

I just wanted to say my delivery arrived today.
The whole process of ordering ,your customer service and delivery has been exemplary.
Thank you so much I am very pleased with handrail and accessories and would highly recommend you.
It was great dealing with you,.

Thank you

Yvonne Sanger

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30th May 2022

Hi Tracey,

Just wanted to thank you for getting my order processed and delivered so speedily. It arrived at my parents' on 19 ^th - well in time for me to use.
The rails are all fitted and look great and my mum has been able to get up and downstairs for the first time since her accident
(and the rails are good for my Dad too) so they're both delighted.

Best wishes,

Melissa

Melissa Girling Bespoke Furniture

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4th May 2022

Karen,

Just a note to say thank you for your excellent customer service.

Really pleased with the oak handrail and nickel accessories. It all looks great now that has been installed.
The parts were all well protected during delivery and the delivery company turned up as stated.

Would definitely buy from J&J Stairparts again. Feel free to use this feedback.

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13th March 2022

Hi Tracey

If you could upload the following review.

The service received from Tracey and company has been excellent.

The web site is simple and straight forward to navigate.

Ordering is straightforward with great support and advice if required.

Goods dispatched quickly on time and well packaged.

Good quality products at a very reasonable price.

I highly rate this business and feel you can purchase with confidence.

Many thanks

Chris Griffiths

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11th February 2022

Good morning Tracey

Just to let you know the stair parts arrived bang on the estimated time.

A really good web site, excellent quality products and great service.

Thank you very much.

Phil Harrison

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10th Febuary 2022

Hello again Tracey, trust you are well.

As you promised, my order was delivered safe and well to Aberdeen yesterday. I am so chuffed. A top quality product and it was clear that much care and attention had gone into the manufacture and preparation of my order and also for its journey north. Top marks to your staff involved.
Feel free to use my words, it’s been a joy doing business with you and enjoying old fashioned high standards of product and customer care.

Best wishes, Mike

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30th January 2022

All done now Karen thanks for you help 👍

John Pearce

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Hi,

Just a quick line to say thank you for supplying the two Oak Mopstick handrails.

They look lovely and the lacquer finish is much better than I could achieve with oil.

Steven Johnson

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3rd November 2021

Dear Tracey

Fitted the rail today.

Looks amazing.

Can you thank the team for such a fine piece ncluding the shaping of the ends.

Kind Regards

Andrew

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29th October 2021

Hi Karen

Just to say thank you for your help with the handrail order 18133. It arrived safely and on time. Great service.

I cut it, stained it, varnished it and fixed it and it looks great, matches the existing handrail and my wife and I now feel much safer going up and down the stairs with a handrail on both sides.

Thank you again

W John Naylor

We have ordered a few bannisters over the last few months.

Everything that we have ordered as been amazing quality.

Its so easy to order online and our deliverys always within the estimated arrival time. And on the one occasion i had to email we received a replied within the hour.

Thanks to everyone at J&J wouldnt order from anyone else now.

Nicola

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24th September 2021

Just thought I’d send a couple of pics of finished project 😊

Regards

Jonathan

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22th September 2021

I found JandJstairparts on line when I was looking for a company to supply glass panels to upgrade my old staircase.
I sent off an enquiry using their easy to use measuring diagrams from the web site.
I received a quote which was within my budget so I ordered all the parts I needed.
A CAD drawing of the glass panels was sent for my approval before proceeding.
I had a couple of small problems which were sorted out quickly. My upgraded staircase looks fabulous.
Great company to deal with everybody I spoke to was very friendly and helpful.
A great experience.Thank you Jandjstairparts. John Douglas

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7th September 2021

Dear Tracey,

Our order has been delivered in excellent condition.

Many thanks........ Brian

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6th April 2021

Hi Karen / Mark

Many thanks for your help with our new stairs. It all went well and was straight forward to fit. The hardest part was making all the plugs to cover screw / bolt holes but I got there in the end. As you can see it looks great and the small LED lights look fantastic at night ( they are voice controlled too ! - isn’t technology wonderful ! ).

Anyway, all the best and Stay safe

Brian

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25th February 2021

Hello Karen,

Thank you both very much for your help

Kind Regards

Eddie Shimmons

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16th December 2020

Hi,

Just wanted to say thank you for supplying a really good product the quality was excellent and the service was really helpful,
I've attached a couple of pictures of the finished stairwell.

Many thanks and have a great Christmas

Adam

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9th December 2020

HI J & J Team,

I just wanted to thank you and everyone at jandjstairparts for all your assistance during the purchase of our new Stair Parts which I have now fitted and the stairs are looking great, it has improved the whole look of the hall and stairs tremendously.

The quality of all the parts supplied is excellent and the assistance from yourselves when requested was always forthcoming and gratefully received.

Kind Regards,

Colin Dawson

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2nd September 2020

Hi All,

Really appreciate you getting the glass sorted for me. Everyone one there was extremely helpful.

Have it all fully installed now and it looks great.

Thanks so much again.

Amrik.

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30th July 2020

Hi J&J,

Finished the banister today.

Thanks CB


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28th July 2020

Hello Karen,

This level of service and understanding in your company in going well beyond normal expectations and you are an angel for sorting this so professional.

May I say how impressed I am with your flexibility in dealing with me and my customers stupidity. How can I thank you enough.

I will have no hesitation in recommending your organisation to fellow workers.

17th July 2020



Thank You!! Danny Buttar

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3rd July 2020

Morning Sir/Madam

After waiting 6 weeks for 2 lengths of 32 mm handrail from a different company I cancelled the order and ordered from you. I should of used you straight of and for that I'm sorry as 18 hrs after I ordered from you my handrails turned up!! Thank you for amazing service I will use you again and I will be recommending you.

Thank you so much

Shaun.
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3rd July 2020

Dear Karen,

Thank you so much for your help. The part arrived yesterday, so was here when I got home to Edinburgh. We’re going to put up the handrail this morning, before my dad arrives later today. We are so grateful to you.

Kind regards,

Margaret
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Excellent service, great customer care. It’s great to see a company go the extra mile for the customer.Well Done to the whole team.

Many Thanks

Pat
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Good evening Alison
Just to say delivery arrived this evening and all ok.

It looks lovely and can’t wait to see it fitted.
Many thanks for your prompt attention.

Kind regards.

Dianne Wilson

Hi James,

I have since completed my home project and thought you might like to see the end result or maybe use the attached photos below to help advertised your products.

Merry, belated Christmas and a successful new year to all.

Kind regards Paul

Just a mail to say thank you for your help.

All the bits came and are now fitted and in place.

Many Thanks & Merry Xmas

Russ

Andrew Caughey

Sue

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Where do I start absolutely 5 star service with . J And J stair parts from our phone call dealing with our quote very professional service quality of wood we've order is brilliant even down to the delivery with dx freight hoping to use you in the future and will recommend to our friends and family in Mansfield

Regards

Thank you for your professional advice and the way you handled my order.

The parts arrived today and I fitted them assp .

The glass and brackets are excellent quality.The technical input and service were invaluable.

Please find attached photos for your reference .

A. Austin

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10th June 2019

Hardwood Bannister Rail

You provided me with a hardwood handrail toward the end of March for which I needed a quick delivery.

I was able to fit and finish it the week before my hip replacement and it has proved invaluable.

I did not acknowledge receipt and just wanted to say thankyou for a well produced product and for the fast turn around that was required.

Regards

Laurence Turner



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3rd May 2019

Dear Janice,

I rather belatedly attach a couple of photographs of our balustrade to show you how nice it looks and how it matches the wood of our staircase. Many thanks.

Ruth SmithMalcolm

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3rd May 2019

Hi Janice

Before / After

I thought you might like to see where your bits of wood went....

Regards

Richard

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2nd May 2019

Sorry it has taken so long, but here are a few photos of our staircase, fitted by Gary Webb. It looks amazing, thanks for supplying a fantastic product of the highest quality. Looks fabulous once painted with the oil you suggested.

We can’t thank you enough. One very satisfied customer.

Take care

Malcolm Porter

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11th April 2019

Janice

Ref : Simon Holmes

They look lovely, thank you

Simon & Mary Holmes

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24th March 2019

Janice

Just a word of thanks for your excellent advice and supply of our new staircase recently.

All self installed although I did curve to cut and bolt a joist in order to get the post in at the corner due to the fact it was over a wall!!

I have attached some images before and after for your use on your site if you wish.

Regards

Russel Diamond

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25th February 2019

Hi Janice,

Here are pictures as promised . The quality of the oak first class just slight rub down used Osmo oil polyx which enhanced the grain .

Really pleased with your service and quailty of the wood ,would recommend you to anyone

Regards Dave and Anne

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5th February 2019

Hi Janice

The staircase has now been finished and attached pics show what a lovely job it is with the handrails and fittings.

I'm now looking for some Oak Skirting - from your web site I would like Profile 4 - 110mm x 18mm.

Look forward to hearing from you.

Kind regards

John



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14th January 2019

Hi Janice hope all is well, and business is good,

I know it’s been a while since myself and Angela visited you and purchased our Oak Stair parts but I have finally got to finish our hallway and wanted to wait until the carpets were fitted to send you some photos, before and after showing the transformation.We are both so pleased with the finished effect and the quality and colour of the Oak transforms the hallway completely, we have had many friends comment on how nice it all looks and have passed on your details, I just hope I am not making work for myself !!

Best Regards Vernon & Angela Rich

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2nd November 2018

Hello Janice

I cannot remember whether I have sent the attached images to you already - if i haven't then please acceot my apologies for the delay.

You may recall that we came to see you in August last year or thereabouts and after all the information and advice you kindly gave us,
we ordered the oak stair parts from you.

We are absolutely delighted with the result !

Thank you and Best Regards

Malcolm and Charmaine (Tutton)

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16th November 2017

Hi Janice,

I promised I would send you some pics of our stairs, so here you are.

The joiner said the product was of excellent quality, he was shocked at what we paid and had no issues whatsoever when it came to fitting them in.

We only had to give the wood a light sand and then applied a coat of Satin Osmo Oil which really brought out the grain in the wood.

Thanks for your help and advice along the way. Would highly recommend your company to all.

Rashid

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24th April 2017

Photos as promised, regards Danny Begley


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14th February 2017

Hello Janice

Very happy with the stair parts we ordered from you for our glass staircase very high quality parts which we ordered in oak from the solution glass range and profile handrails which we ordered , we are thrilled with all our chrome fittings for our staircase we will recommend your company again for stair-parts you have a very happy and very satisfied customer

Mr PW davison

Billericay Essex

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16th December 2016

Hi Janice

Sorry it has been a few months - but finally managed to finish off the staircase project! We are really pleased with it - has made all the difference.

Feel free to use in any publicity.

Best wishes

Toby

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22nd November 2016

Hi

I would like to thank you for my order 4107 customer id 4085.

The Quality of your products was fantastic, I am a joiner and will be using your services again.

Thanks

Mark Moses.
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7th November 2016

Dear Janice,

As promised I have attached images of our new stairs installed by my husband with your stair parts.It took him a while as he's never done anything like this before but he got there in the end. Thank you for helping us choose the right parts and accessories and your advice

Kind regards

Maria Santangelo

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6th December 2016

Hi Janice,

Thank you for the Oak & White Primed Stairparts. My wife and i are thrilled with the quality and your customer service.

Kind Regards

Kyle

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2nd November 2016

Would just like to say Thankyou for our Spindle staircase,Customer service

was excellent,the staircase looks fantastic and our Joiner was very

Impressed with the Quality.We would definitely recommend your Company.

Sent from my iPad.
Many Thanks. Mrs.J.Seddon

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30th October 2016

Hello I just wanted to say thank you for my handrail and fittings, I finally got round to opening it on sat. What a wonderful handrail

It was straight and looks fantastic, i will be recommending your company to my neighbour who is looking for a handrail . Thanks again

Regards

David Skinner

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19th September 2016

Hello Janice,

We have received our 3 stair newels and acorn caps and are very grateful to you. It is not often that a company actually mean what they say - however, we are THRILLED with your speedy and efficient work ethnic. You were very Helpful, Friendly and Polite on every call which was made and we know that having this delivery today was down to your perfect job skills.

The newels and acorn caps are just Perfect so "Thank You Very Much". Wish we had heard of you sooner - it would of saved us so much hassle and time. We now know to recommend this company to others.

Thank You Once Again. A Very Very Satisfied Customer.

R. D. Basham

C. A. Warren-Basham

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18th May 2016

Hi Janice

Finished the stairs today.Thanks for all your help and advice.
All the parts arrived safely and were of top quality.
Many thanks again for your personal and excellent service.

Ray Bilton.

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17th April 2016

Hello

Just to say how pleased we are with our recent purchase of stair parts. Also the excellent customer service received.

The quality and price of the parts was excellent and my husband is very hard to please being a carpenter.

I would say to others do not hesitate in ordering from this business, you will not be disappointed.

Many Thanks

Joy and Martin Walker

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10th February 2016

Hi Janice

I would like to offer our feedback about your company and it's products and service and give permission to put it on your web site.

My husband and i placed an order for oak stair parts and from placing the order to receiving it we have had the best of service from J and J Stair parts.

The product itself is excellent and we are in the process of having the new staircase fitted, already we are delighted with it. I spoke to Janice at J and J several times and she was always very helpful and delivered the best customer service i have encountered for some time. She delivered on promises and never failed to ring me when arranged, she also gave me some excellent advice on the ongoing treatment and maintenance of the product. My husband and i have already placed a second order with this company and again are sure we will get the best product and service available. We would wholeheartedly recommend this business to anyone as we know that this service is given to every customer. Many thanks Janice and J and J Stair parts.

Regards

Amy & Ray Wilson
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8th February 2016

Hi

I would just like to thank you for the delivery of the stair parts we recently ordered, but also for your service particularly on the phone, i could not fault it,l promises were kept in respect of delivery and call backs, excellent service all round. The stair parts look excellent and it is now being fitted.

I do however have a question if you can help.

What do we use to finish the white oak wood in terms of protection and ongoing maintenance? My husband didn't realise when he ordered it it could have come pre finished, so we now need to preserve and maintain it. Do you sell the products to do this, or can you advise what we should use. Also how we treat it moving forward.

Many thanks and best regards.

Amy Wilson



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7th December 2015

Dear Janice,

I delayed sending ‘photos of our new stair balustrades until the new carpet had been fitted. That’s done so I have attached some.

Everyone who’s seen them so far is very impressed even our builder and his father have said so. Can’t promise more orders yet but we have a daughter and son-in-law who hope to start on alterations to their house soon which will require complete new stairs.

Thanks again for all your advice and help we are really pleased with the result.

Kind regards

Chris Wynne

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7th December 2015

Hi guys,just to let you know our wood arrived at lunch time today,great service and the piece of wood with the grain is great.

Thanks again for all your help,hope you have a great Christmas and a happy New year.

Steve Hare

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4th December 2016

Hi my name is mr m head,

And i would like to give some feedback on such an excellent service your company have gave me, from reception to the quality of goods,delivery price and the manner in which i got looked after JUST EXCELLENT

Thank you so much to all the team at jandjstairparts!!! Merry christmas and new year!

Kind Regards Mark



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2nd December 2015

Dear Janice.

Hope these come through O.K.
Really pleased with the oak stair parts.
Best wishes Charles

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30th November 2015

Hi Janice Would like to thank you for all your help with the order for

hand and base rails and newel caps which arrived on Thursday 26.11.15

Many thanks for all your help would recommend your company 100%

Alison Shaw

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24th November 2015

Dear Janice Many thanks for your superb customer service the stairs look wonderful!

Dave Collins

Cardiff

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15th November 2016

Dear Jan

Just to say thank you for your great service .Also your products are of superb quality & are very reasonably priced, my carpenter says the
quality is the best he has ever worked with. Once again thank you very much.

Regards

Gerald Duford.

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20th October 2015

f.a.o Janice,

We have today completed our stair update project and thought you may like to see some pictures
of the transformation.
We were very grateful for your help and advice without which we may not have proceeded.
We are are very pleased with the outcome.

Many thanks,

Norman & Diane Franks

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Stuart....

28th June 2015

Hi Janice,

Very happy to say our install is complete of the stairs and we are very happy with the product purchased from you.

I have attached some pics for from before and after if you wish to use them please feel free. My joiner told me that he purchased
through you also after being recommended to you from me and we have since passed on your details to 2 other potential customers too.

Thanks again for all your help on our purchase for the house.

Stuart!

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Evelyn Liddell....

12th June 2015

Would like to give a big thank you to Janice for her excellent customer service.

Staircase up and running and looking good. Price excellent, quality excellent and Janice excellent. What more can I say!

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David Phillips....

29th April 2015

Thank You – I received the order in good condition and speedy delivery today – thanks and I will be ordering more of the fusion connectors soon.
Dave

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Jacqueline Burgess….

31th March 2015

Good Morning,

Thank you for a brilliant, friendly and helpful service.

Newel post delivered and in place.

Kindest Regards,

Jacqueline Burgess

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Peter Richardson….

30th March 2015

Hi All,

Received my goods today and was very pleased with the quality for what I paid will recommend to all.

Peter Richardson

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Jim Beston....

23rd March 2015

Hi Janice,

Just wanted to let you know how pleased my wife and I are with both the oak stair parts and the service we received from J & J Stairparts and of course yourself.

The installation is now complete and has really enhanced our home.

It looks lovely!

Thanks and Kindest Regards

Jim

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Michael Baggs....

17 February 2015

Hi Janice

Thank you for doing such a great job with my stair spindles. They are excellent and the tulip wood was a great suggestion.

I have been very impressed with the service your company provides and although it's a small order you have called and kept me updated at every stage. I will tell all my friends and builder contacts to speak with you about stair products and your services.

Thank you once again and I will send you a picture of the spindles when painted. They (4) will be the first ones people see in the hall.

Please feel free to post this on your website.

Show message history

Kind regards
Michael Baggs

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Peter Mckay....

19th Dec 2014

Good morning Janice

I would just like to thank you for the service I have received from you. I have taken delivery of my stair parts this morning they arrived at 8.45 they look in excellent condition and I am just waiting for a joiner to fit them.

I would have no hesitation in recommending you.

Thank you

Peter Mckay

Sheffield

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Simon kuczera....

13th Nov 2014

Georgian style Newels and spindles

Hi Janice,just to say thanks for stair set I purchased from you. Very
pleased with product and speed of delivery. It's all installed and looks
brilliant in my buy to let property albeit just primed and undercoated thus
far. Thought I would also mention I chose you over your competitor not just
on price but because of your excellent friendly and helpful customer service
manner. Nice to talk to a human being that is enthused with their job and
that takes a personal "go the extra mile" attitude (notwithstanding it is
your business). Happy to recommend you should the opportunity arise, as is
my carpenter.

Thanks again.

Kind regards

Simon